Refund policy

The Creator Brand Return Policy

Thank you for choosing The Creator Brand! We want you to love your purchase, and we're here to ensure that you do. If you have any issues or concerns, we're committed to making things right for you.

Return Policy

1. Easy Returns

We understand that sometimes things don't work out. If you need to return an item, you have 30 days from the date you received it. Just make sure it's in the same condition you received it in. Don’t forget to include your receipt or proof of purchase.

2. Hassle-Free Refunds

As soon as we receive your item, we'll inspect it and let you know that it has arrived. We'll also update you on the status of your refund. If everything checks out, we'll process your refund quickly to your original method of payment. Depending on your card issuer, it may take a few days for the refund to show up. 

3. Items We Can’t Take Back

For health and safety reasons, some items can't be returned. These include perishable goods like food and flowers, newspapers, magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

4. Special Sales

Please note that sale items are non-refundable unless they arrived defective. Only regular-priced items can be refunded in most cases.

5. Easy Exchanges/Returns (STEPS)

1. If you need to exchange an item, or return anything for any reason, just reach out to us at team@creatorbrand.org letting us know the situation and we will reach back out within 1-3 business days on an update.

You can return your item to: 

you will need to pay the return shipping, but we'll take care of the rest.

7. We're Here to Help

Have a question or need assistance with a return? Contact us anytime at team@creatorbrand.org or on Instagram @creatorvipclub we’re dedicated to ensuring your experience with The Creator Brand is nothing short of excellent.

Thank you for shopping with The Creator Brand. We’re here to ensure you’re 100% satisfied with your purchase!